Shipping policy

Shipping Policy

At LUMA HAUS, we are committed to delivering beautifully designed lighting pieces to your home with a smooth and reliable shopping experience.

Because our products are carefully fulfilled through trusted global partners, delivery times may vary depending on product availability, destination, and shipping conditions.

Order Processing Time

All orders are processed within:

1–5 business days

During this time, we carefully prepare your order, complete quality checks, and arrange shipment.

Please note:

  • Processing time is separate from shipping time.
  • Orders are not shipped on weekends or holidays.
  • During high-demand periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

United States

7–12 business days

Delivery times may vary depending on:

  • Shipping destination
  • Customs processing
  • Carrier delays
  • Weather conditions
  • Peak shopping seasons

While we work with reliable shipping partners, delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 3–7 business days for tracking information to update after shipment.

You can track your order using the tracking link provided in your shipping confirmation email.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Product size and weight
  • Available shipping methods

From time to time, LUMA HAUS may offer promotional free shipping options.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

LUMA HAUS is not responsible for delays caused by customs processing.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review:

  • Name
  • Shipping address
  • Apartment/unit number
  • Contact information

If incorrect information is provided and the package cannot be delivered, additional shipping costs may apply.

Lost, Stolen, or Delayed Packages

Once a package has been shipped and tracking confirms delivery, LUMA HAUS is not responsible for lost or stolen packages.

If your package appears delayed, please contact us and we will assist you in locating your shipment.

Damaged Items During Delivery

We understand that lighting products require extra care during transportation.

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Provide your order number
  • Include clear photos or videos showing the damage

Our team will review your request and work toward the best possible solution.

Split Shipments

Some orders containing multiple items may arrive in separate packages due to product availability and fulfillment locations.

You will receive tracking information for each shipment when available.

Contact Us

If you have any questions about your order or shipping, please contact us:

LUMA HAUS
Email: support@lumahausliving.com

Thank you for choosing LUMA HAUS.

Illuminate your home. Elevate your everyday.