Terms of service

Terms of Use

Welcome to LUMA HAUS. These Terms of Use govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these terms.

Please read these terms carefully before using our website.

1. About LUMA HAUS

LUMA HAUS is a home décor and lighting brand dedicated to providing modern, minimalist, and thoughtfully designed lighting solutions for contemporary living spaces.

Throughout these Terms, the words "we," "us," and "our" refer to LUMA HAUS, and "you" or "customer" refers to any person accessing our website or purchasing our products.

2. Website Use

By accessing our website, you agree to use it only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use our website for fraudulent or illegal activities
  • Attempt to interfere with website functionality or security
  • Copy, reproduce, or misuse our content without permission
  • Provide inaccurate personal or payment information

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Products and Product Information

We make every effort to display our products, colors, dimensions, and details as accurately as possible.

However, please note:

  • Colors may vary slightly depending on your device screen settings.
  • Product dimensions should be reviewed carefully before purchase.
  • Minor variations in materials, finishes, or appearance may occur due to manufacturing processes.

Lighting products may require professional installation depending on the item and local electrical requirements.

LUMA HAUS is not responsible for damages caused by improper installation or misuse of products.

4. Orders and Purchases

When placing an order through our website, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the payment method provided.
  • You are responsible for reviewing your order details before completing your purchase.

Once an order has been submitted, we begin processing it as quickly as possible. Changes or cancellations may not be possible after processing has started.

Please refer to our Refund & Return Policy for additional information.

5. Pricing and Payments

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

We reserve the right to:

  • Change product prices at any time
  • Correct pricing errors
  • Modify or discontinue products without notice

Payment must be completed before orders are processed.

6. Shipping and Delivery

LUMA HAUS works with trusted fulfillment partners to deliver products to customers worldwide.

Delivery times may vary depending on:

  • Customer location
  • Product availability
  • Carrier delays
  • Customs processing
  • External circumstances beyond our control

Once an order has been shipped, customers are responsible for providing accurate delivery information.

Please review our Shipping Policy for additional details.

7. Intellectual Property

All content on the LUMA HAUS website, including:

  • Logos
  • Brand name
  • Images
  • Product descriptions
  • Website design
  • Text and graphics

is owned by or licensed to LUMA HAUS and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

8. Third-Party Services

Our website may use third-party services, including payment providers, shipping partners, and fulfillment providers, to process orders and provide services.

These third-party providers may have their own terms and privacy policies. LUMA HAUS is not responsible for the practices or policies of third-party services.

9. Limitation of Liability

To the fullest extent permitted by law, LUMA HAUS shall not be responsible for:

  • Indirect or incidental damages
  • Losses resulting from misuse of products
  • Delays caused by shipping carriers or external circumstances
  • Damages resulting from improper installation or maintenance

Our responsibility is limited to the purchase value of the product involved in the claim.

10. Accuracy of Information

We strive to provide accurate and up-to-date information on our website.

However, we do not guarantee that all information, descriptions, pricing, or availability will always be completely accurate or error-free.

We reserve the right to correct errors and update information at any time.

11. User Reviews and Feedback

If you submit reviews, comments, photos, or other content, you grant LUMA HAUS permission to use, display, and share this content for marketing and promotional purposes.

You agree that submitted content:

  • Does not violate the rights of others
  • Is truthful and accurate
  • Does not contain harmful or inappropriate material

12. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time.

Changes will become effective immediately after being posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

13. Contact Information

If you have questions regarding these Terms of Use, please contact us:

LUMA HAUS
Email: support@lumahausliving.com

Thank you for choosing LUMA HAUS.

Illuminate your home. Elevate your everyday.